Voice Over IP Features That Can Benefit Businesses

Several small businesses are switching over to voip business phone systems. However, a lot of businesses overlook the many benefits that voice over IP has to offer. Apart from call waiting, voicemail, toll free numbers, remote operation, and call forwarding, there is a host of other important features that will definitely help your business move forward. Listed below is a list that you need to check to make perfectly sure that you are not missing out on anything.

Door Phone Entry Buzzer Integration

This feature lets you use an analog door phone for you to have a two way call with your visitors as well as unlock the door using your phone. This is one good feature that can help you boost your building security.

Follow me/Find Me Call Routing

This feature will be loved by your mobile workers. It lets you come up with a list of numbers where you can be located before the call gets forwarded to voicemail. So, for instance, you may hear your phone ring two times. The next ring will go to your cell phone. On the fifth ring, it will be on your home phone. Once the list has been exhausted, the call will then be sent to voicemail.

Voicemail to Email Transcription

As the name suggests, this feature will transcribe your voicemail messages to text, which will then be sent to your preferred email address. There is no need to worry about scribbling names, addresses, and numbers. Plus, you can simply take your time and read the email whenever you want. This lets you file, search, organize, and delete all of your voicemail in such a way that used to be impossible.

Music When On Hold

In case your firm place callers on hold all the time, then you definitely need this feature. Never subject your callers to a terrible music or even nothing at all when you put them on hold. With the music on hold feature, your callers will have something pleasant to listen to while they wait.

Call Screening

Among the most commonly forgotten feature of voice over IP is call screening. This feature lets you check the number on the caller ID and helps you decide what to do with the call. For instance, if you get a call from your husband or wife, you can have the call redirected to your cell phone. If it is a persistent sales agent who is trying to sell you things you don’t need, then you have the option to disconnect them.

Coaching Tools

Rather than coaching your workers after they put down the phone, you can give them the advice they need while they are on the actual call. Voice over IP offers two important features that can help you train and track the on phone performance of your employees. The first one is being able to barge in and listen to the conversation between the client and your worker over the phone without interrupting any of them. Next is you can whisper to your employee and give them some tips and information while they are on the phone but without the client knowing.

Conferencing

A lot of people know that voice over IP services include conferencing. However, not all of them make the most out of this feature. Generally, you can start a conference floor monitor. This will let you mute individuals, manage invitations, and more. You need to manage this correctly so you can avoid having a messy and confusing online conferences.

For more information about voice over IP, call SpartanTec, Inc. now.

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255

https://spartantec-wilmingtonnc.business.site/

Cities Served:
Wilmington, Silver Lake, Sea Breeze, Carolina Beach, Eagle Island, Leland, Wrightsboro