SpartanTec, Inc. Wilmington: Top IT Support Trends in 2022

The art of adaptability is one thing that the past 24 months have taught me. We are at the beginning of the next phase of change, and we have started 2022. This year, businesses should realize the importance of IT support.

Not only has every aspect of our personal life been transformed, but so have the professional aspects.

Two years ago, who would have thought that a large number of employees would work remotely? Flexible working is not something that 83% of office workers believe will be a trend.

However, not having all employees in the office has had a negative effect on how tech support is provided. Nearly half of remote workers (45%) had to wait longer to have an issue resolved while working remotely.

According to the old saying, change is the only constant. There are certain IT support Wilmington NC trends that will be prevalent over the next 12 month that businesses need to keep up to date in order to remain competitive and provide the workplace of tomorrow.

IT Support Trends

Intelligent Automation

Remote staff are often away from the computer or working flexible hours. Now is the time to pivot and figure out how we can work out of sync.

Asynchronous working is something every business should consider as it is crucial to a productive, engaged and innovative team in an in between arrangement.

Robotic process automation, natural language processing, and intelligent document processing continue to reduce dependence on manual labor, while reducing the risk of human error in critical tasks.

Businesses will embrace this new working model in 2022. It is crucial to how engaged, productive, and innovative employees are. Remote work is a more efficient way to communicate with colleagues than to collaborate in real time.

Intelligent automation strategies can make a huge difference in beating your competitor to the market. Hiring staff that’s based out of the country is among of the biggest difficulties or challenges when you expand globally. However, you can overcome this in the short-term in the same way websites utilize automated chatbots during periods when staff aren’t online.

Intelligent automation leads to process streamlining and increased efficiency. It also reduces the need for employees to be responsible for repetitive or time-consuming tasks. This allows them to concentrate on more creative and collaborative tasks.

Remote IT Support is now better

Flexible working is now a reality. Workers expect flexibility to fit childcare obligations, family commitments, or personal errands into their work schedules. This new world has totally disrupted the old working rhythm, removing the need to commute every day.

There are now more offices and more employees scattered across the country. While employees only need a working laptop and an internet connection to fulfill their duties, 73% of them had to wait for a problem to be resolved while they were away.

Remote tech support was a common practice pre-Covid. However, employees dreaded the hours spent calling while IT experts searched for solutions. Although IT departments have become more flexible, employees and businesses still need technical support 24 hours a day in the event of an emergency.

This has allowed remote IT support to evolve. Remote desktop apps like Teamviewer, which are increasingly common on laptops at work, are also becoming more popular. IT asset management software tools can prolong the life of your devices by anticipating and preventing problems before they occur.

Smart Lockers, which store IT equipment back up to the cloud and are being used to replace hardware, are appearing in offices and remote workers. This reduces the time it takes to source new devices, and allows staff to get back to work.

Smart lockers allow broken devices to be swapped out for loaned replacements. Employees don’t have to place their requests on hold. Instead, they log into a support portal and can swap equipment at the nearest hub. This saves valuable time, resources and money.

Skilled IT Engineers in High Demand

Many employers emerged from the pandemic hungry for talent and skilled IT engineers, much like a bear from winter hibernation.

Recent data shows that skilled labor is still in high demand, despite the government furlough scheme expiring in September 2021. There are also more job openings than ever before, and the most in-demand skill is IT and technology experience.

It is an employee’s market. Experiential IT professionals are more selective about their employers than ever and will not settle for any job offer. It is important to keep your focus on the things that matter to you if you want to attract top talent in tech. Now is the time to consider outsourcing your IT Support to a managed service provider rather than trying to recruit new employees.

A company’s technology can tell a lot about it. Even though you might not have the budget to purchase all the most current tech tools, it is important to invest in your technology stack to ensure that it is relevant, up-to-date, and interesting to attract IT talent.