Top IT Support Trends in 2022

The art of adaptability is one thing that the past 24 months have taught me. We are at the beginning of the next phase of change, and we have started 2022. This year, businesses should realize the importance of IT support.

Not only has every aspect of our personal life been transformed, but so have the professional aspects.

Two years ago, who would have thought that a large number of employees would work remotely? Flexible working is not something that 83% of office workers believe will be a trend.

However, not having all employees in the office has had a negative effect on how tech support is provided. Nearly half of remote workers (45%) had to wait longer to have an issue resolved while working remotely.

According to the old saying, change is the only constant. There are certain IT support Wilmington NC trends that will be prevalent over the next 12 month that businesses need to keep up to date in order to remain competitive and provide the workplace of tomorrow.

IT Support Trends

Intelligent Automation

Remote staff are often away from the computer or working flexible hours. Now is the time to pivot and figure out how we can work out of sync.

Asynchronous working is something every business should consider as it is crucial to a productive, engaged and innovative team in an in between arrangement.

Robotic process automation, natural language processing, and intelligent document processing continue to reduce dependence on manual labor, while reducing the risk of human error in critical tasks.

Businesses will embrace this new working model in 2022. It is crucial to how engaged, productive, and innovative employees are. Remote work is a more efficient way to communicate with colleagues than to collaborate in real time.

Intelligent automation strategies can make a huge difference in beating your competitor to the market. Hiring staff that’s based out of the country is among of the biggest difficulties or challenges when you expand globally. However, you can overcome this in the short-term in the same way websites utilize automated chatbots during periods when staff aren’t online.

Intelligent automation leads to process streamlining and increased efficiency. It also reduces the need for employees to be responsible for repetitive or time-consuming tasks. This allows them to concentrate on more creative and collaborative tasks.

Remote IT Support is now better

Flexible working is now a reality. Workers expect flexibility to fit childcare obligations, family commitments, or personal errands into their work schedules. This new world has totally disrupted the old working rhythm, removing the need to commute every day.

There are now more offices and more employees scattered across the country. While employees only need a working laptop and an internet connection to fulfill their duties, 73% of them had to wait for a problem to be resolved while they were away.

Remote tech support was a common practice pre-Covid. However, employees dreaded the hours spent calling while IT experts searched for solutions. Although IT departments have become more flexible, employees and businesses still need technical support 24 hours a day in the event of an emergency.

This has allowed remote IT support to evolve. Remote desktop apps like Teamviewer, which are increasingly common on laptops at work, are also becoming more popular. IT asset management software tools can prolong the life of your devices by anticipating and preventing problems before they occur.

Smart Lockers, which store IT equipment back up to the cloud and are being used to replace hardware, are appearing in offices and remote workers. This reduces the time it takes to source new devices, and allows staff to get back to work.

Smart lockers allow broken devices to be swapped out for loaned replacements. Employees don’t have to place their requests on hold. Instead, they log into a support portal and can swap equipment at the nearest hub. This saves valuable time, resources and money.

Skilled IT Engineers in High Demand

Many employers emerged from the pandemic hungry for talent and skilled IT engineers, much like a bear from winter hibernation.

Recent data shows that skilled labor is still in high demand, despite the government furlough scheme expiring in September 2021. There are also more job openings than ever before, and the most in-demand skill is IT and technology experience.

It is an employee’s market. Experiential IT professionals are more selective about their employers than ever and will not settle for any job offer. It is important to keep your focus on the things that matter to you if you want to attract top talent in tech. Now is the time to consider outsourcing your IT Support to a managed service provider rather than trying to recruit new employees.

A company’s technology can tell a lot about it. Even though you might not have the budget to purchase all the most current tech tools, it is important to invest in your technology stack to ensure that it is relevant, up-to-date, and interesting to attract IT talent.

You can be left behind if you don’t use the most recent technology to improve your business results. Contact SpartanTec, Inc. now and let our team of IT professionals help.

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255
https://manageditserviceswilmington.com

Serving: Myrtle Beach, North Myrtle Beach, Columbia, Wilmington, Fayetteville, Florence, Charleston

Why Should Companies Outsource Their IT Support Services?

Technology is the primary factor that is changing the face and function of businesses. Technology is constantly changing and that’s how companies function. Perhaps more than in sales and marketing, it’s also why technology is constantly evolving. To be competitive, companies must adopt these technologies quickly to ensure they are not obsolete. Managed services are a great option for companies that need IT support services.

SpartanTec, Inc. is a professional IT support company that helps manage users, networks, services, devices, and other essential elements for a business’s operation. It ensures that all departments and hierarchies within an organization are connected to the network.

Managed IT services are often offered. These include data backup and recovery, authentication and process implementation and enforcement as well as network management, monitoring and security.

Benefits of outsourcing IT Support Services

Reduce labor costs

It can be costly to train and maintain a large IT department in your home. A basic tech support specialist in the United States can earn approximately $46,000 annually. An IT analyst in systems earns at least $80,000 per year, while network administrators and data administrators make similar salaries. The small investment required to hire temporary IT staff is often a disappointment. A company that is focused on IT services will provide highly skilled staff at a fraction the cost.

Lower IT costs

It can be very expensive to install IT infrastructure that includes servers, networks and storage. Outsourcing IT support can turn fixed IT costs into variable ones. It also allows you to budget. It means that you only pay for the services you actually use, which in turn leads to significant savings on IT costs.

Continuous Flow of Service

Technology is getting more complicated, while software and hardware management is more difficult. When it comes to technology solutions, businesses need to be more creative. Businesses should think about end-to-end networking and an uninterrupted flow for intranet, extranet, and internet functionality. These technicalities can be handled by an IT network security provider.

Keep Your Eyes on the Core Business

Managers may feel overwhelmed by the amount of tasks and challenges they have to handle in a given day. Limiting potentials further is caused by having to split their attention between cybersecurity issues and core business functions.

Reduce Risks

There’s no other way. Every business investment is subject to risks. All aspects of technology change, including government regulations, economic conditions, competitors and technological advancements, can all impact your business investment. These risks are most often assumed by IT support companies. They have specific industry knowledge, including security and compliance concerns. They can better identify and avoid inherent risks thanks to their industry knowledge.

SpartanTec, Inc. is available to answer your questions about managed IT services.

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255
http://manageditserviceswilmington.com

Serving: Myrtle Beach, North Myrtle Beach, Columbia, Wilmington, Fayetteville, Florence

5 Reasons Why Small Businesses Need IT Support

1. Improve Your Business Security

IT companies know that they have to prioritize protecting your business data. With the number of cyberthreats on the rise, IT professionals need to develop preventing and action methods in case a cyberattack takes place. Your IT company will assist you in getting the best protection since they have already dealt with different kinds of online threats and problems. A non-IT person won’t be able to keep up with the most recent programs and prevention and they won’t know the difference. Plus, an IT company will help back up your data so that in case a cyber attack happens, your losses will be kept to a minimum.

1. Get Everything You Need

Each business have unique needs and that includes minimum IT support. However, they do require a security solution, backup, and an email. They also need to have a fully operational IT infrastructure.

Fortunately, most IT service companies offer managed IT services for a per hour rate or a fixed monthly price. The first thing you have to do is to look for a responsive and reliable local IT company that would offer you what exactly your business requires.

1. Stay Up to Date and Minimize Unnecessary Costs

IT outsourcing allows your company to minimize costs and save cash later on while you grow and innovate your business. Just like all other companies, managed IT services are there to promote and sell their products and services, so they need to get to know their client and to provide services at affordable prices. You most likely know little about technology and trends. Plus there are so many software and hardware options available, which can be quite confusing. An IT sales specialist and an IT consultant will go through all of these options and narrow them down to the ones that will be of benefit to your company.

1. Boost Productivity and Efficiency

Having the right technology and making sure that they work properly are two of the things that could greatly affect the productivity and efficiency of your company. IT consultants as well as sales specialists could offer suggestions on the cutting edge and newer technologies that could be introduced to your company. They could also show you better ways to access and store your business data, provide solutions that are more sensible, and could help you minimize costs, and offer you access to resources that weren’t available to you before.

1. Focus On What’s Important To Your Business

Time is money especially when you are running a business. So you’re losing money whenever your server crashes. Plus, you’re risking your relationship with your customers. If you hire IT services, you no longer have to worry about connectivity or computer issues. This means you can concentrate on your business while your staff gets their job done.

 

With SpartanTec, Inc., you no longer have to deal with unexpected expensive repairs and investments since our IT team are here to prevent IT disasters in the first place. We will set up backup plans and we’ll deal with difficult IT situations effectively and quickly.

 

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255
http://manageditserviceswilmington.com

Serving: Myrtle Beach, North Myrtle Beach, Columbia, Wilmington, Fayetteville, Florence

What are the Benefits of Outsourcing IT Support

In house IT support experts require a large amount of money to start and keep even though they are well versed with the ins and outs of your IT setup and systems. This means additional cost because of hiring and training the IT support professionals, which could be a heavy load for startups and mid sized companies.

For individuals running SMEs, IT outsourcing is much more cost effective because of having employees trained to take care of different IT problems.

This helps companies focus on their business rather than trying to deal with things that are outside their expertise. Having said that, if you are thinking of moving to outsourced IT services, here are some of the benefits that you’ll enjoy.

Advantages of Outsourcing IT Support

Better cost management

With SMEs trying to cut back on their costs as much as they can, a consisted budget spend for an outsourced IT support Wilmington NC team is much more favourable when compared to the volatility of expenses that need to be covered from an inhouse IT support staff. An in house IT services department involves a lot of expenses, from equipment to training, to upgrades and to maintenance.

 

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Focus on Your Business Selling Proposition

Many businesses fail because they do not have a unique selling proposition. It is a factor that will separate one company from others, wither it offers a unique service or if it offers the most affordable solution.

Outsourcing IT services Wilmington NC means you do not need to spend your company resources for the maintenance of an in house team. Rather than wasting time trying to determine why technology in your business does not work they’re expected, you could allow other firms who have spent several years of training in dealing with IT issues to do it for you. By doing so, you can concentrate on what really matters, doing what you need to do, and doing it much better than your company competitors.

Better Security

If you’re company has no IT specialization, then it’s possible that an in house team will make a few mistakes that could put your company data at risk. Security breaches usually start with unscrupulous hackers that use a combination of black hat methods and social engineering to steal sensitive information. But outsourcing your IT support means you will have the assistance of experts who know how to deal with the security problems of your business.

Disaster Recovery

Whether it’s due to a cyberattack, flood, or fire, the information of your company is one of your most precious resources. Most companies are not equipped for recovery from these kinds of disasters, any of which could lead to a company to have to stop its operation for a long time.

Disaster can happen anytime, but your business can return to its normal operations quickly if you have the assistance of outside IT support experts who are trained and well versed in the latest backup and disaster recovery technologies.

Call SpartanTec, Inc. now if you are looking for an IT outsourcing company that can help you with your IT needs.

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255
http://manageditserviceswilmington.com

Serving: Myrtle Beach, North Myrtle Beach, Columbia, Wilmington, Fayetteville, Florence